Trading conditions for élé living

élé living
Åstræde 19
4600
CVR: 42216542

Payment

élé living accepts online payments with Visa/Dankort, Visa, Mastercard, Mobilepay Online, ApplePay.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

élé living uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

élé living's own website also uses encryption with SSL protocol.

Delivery

The delivery time for your order is 3-5 working days in Denmark, except for products that must be pre-ordered. A delivery time of 4-8 weeks can be expected here.

élé living ships goods with the following: GLS - Private, PostNord - Private, DAO - Direct, DAO - Parcelshop, Bring - Optional delivery location

The freight is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery".

The delivery time is typically 3-5 working days if the item is in stock in the desired color/variant.

In the event of delays with the shipping company, eleliving.dk cannot be held responsible.

We send all items as parcel post. This makes it possible to track the package should problems arise or should the goods be unexpectedly delayed.

Right of withdrawal

There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of cancellation must be sent by email info@eleliving.dk . In the notification, your wish to use the right of withdrawal must be clearly stated.

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to élé living to assess the condition of the goods.

Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to élé living within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

élé living covers the return costs to a reasonable extent.

When returning, contact the company:

élé living
Åstræde 19

Complaints are accepted does not if these are sent on cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with élé living, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with élé living and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of élé living have access to the information registered about you.

The data controller in élé living is: Gamal Saaid

We do not store and transmit customer information encrypted.

As registered with élé living, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to info@eleliving.dk .

Cookies
At eleliving.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy .

Log statistics
We use log statistics on eleliving.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing élé living's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options

Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu

In the event of a complaint, our email address must be stated: info@eleliving.dk as well as the website on which you purchased the item.